Finetech Consultancy (Pvt) Ltd. is a dynamic and rapidly growing company, recognized as an industry leader. We focus on innovation, excellence, and employee well-being, striving to create a positive and inclusive work environment where our employees are our most valuable asset. We are committed to attracting, developing, and retaining top talent.
We are seeking a highly skilled and motivated Account Manager to join our team, focusing on maximizing value from our existing client base through upselling and developing new business opportunities within these accounts.
Job Summary
The Account Manager will be responsible for building and maintaining strong, trust-based relationships with our existing customers. This role involves deeply understanding their evolving business needs, providing excellent customer service, and proactively identifying and capitalizing on opportunities to upsell and cross-sell our products and services. You will play a crucial role in driving revenue growth and ensuring long-term client satisfaction.
Key Responsibilities
- Develop and implement strategic upsell and cross-sell campaigns aligned with organizational goals.
- Generate solution leads and drive revenue growth from existing accounts.
- Build and sustain strong, trusting relationships through open and interactive communication with clients.
- Ensure proper management and updates of ongoing client projects to maintain the highest level of service delivery.
- Continuously assess and identify customer needs to ensure satisfaction.
- Proactively engage with clients to identify expansion opportunities and align product solutions for maximum value.
- Collaborate with internal teams (e.g., sales, product, technical) to resolve client issues and enhance service delivery.
- Manage the collection of payments due for cross-selling business within stipulated credit periods.
- Maintain an up-to-date understanding of industry trends and Finetech’s products to offer relevant solutions.
Qualifications
- A Bachelor’s degree in Business, Marketing, Information Technology or a related field.
- 2-3 years of experience in sales or customer service, with a proven track record in upselling and cross-selling.
Skills
- Strong communication and interpersonal skills, with the ability to build and maintain relationships.
- Excellent negotiation and presentation skills.
- Strong understanding of sales and marketing principles.
- Ability to identify, analyze, and solve complex business problems.
- Demonstrated learning attitude and willingness to continuously increase knowledge of products and related solutions.
- Proficiency in CRM software and Google Workspace.
How to Apply
Interested candidates are invited to submit their resume and a cover letter to jobs@fcpl.biz. Please include “Account Manager – Existing Business Application” in the subject line. We look forward to reviewing your application.