Microsoft O365
services
The power of Office, anywhere you go
Standard Support /
- Standard Phone Call Support (9 am to 6 pm)
- Standard Email Support (9 am to 6 pm)
- Standard Remote support (9 am to 6 pm)
- Within the domain email migration and employee data backup support
- Admin Console Training End User Training
- Implementation of DIM/DMARC Policy Security Audit Assessment - one time
- Onsite Visit for a critical issue - 2 times a year Support Portal to check the progress of the support ticket.
Platinum Support /
- Standard Phone Call Support - 24 X 7
- Standard Email Support - 24 X 7
- Standard Remote support - 24 X 7
- Within the domain email migration and backup support
- Admin Console Training End User Training
- Implementation of DKIM/DMARC Policy
- Support Portal to check the progress of the Support ticket
- Security Audit Assessment - 2 per Year Onsite Visit for a critical issue - 6 times a year
- Dedicated Support Engineer
- Support Portal to check the progress of the Support ticket
